Requesting a return review
A return request should identify the original order number, the item or items involved, the reason for the request, and the item's condition. Photos can be useful for reported damage or a condition concern. Providing this information does not guarantee approval, but it gives the business context to review the request against the written terms for that order.
Do not send an item to the business address or any other address without written return instructions. An unapproved return may not be identifiable or eligible for review. The business contact address is 4015 E Bell Rd, Suite 128, Phoenix, AZ 85032, United States, but it is not a general return destination.
Order-specific terms
Before payment is accepted, the written quote or order confirmation should state the return or cancellation deadline and any applicable restrictions for that order. It should also confirm terms that matter to the request, including the applicable process. Do not assume a deadline, approval, exchange option, refund method, or cancellation right that is not confirmed in the written order information or required by applicable law.
Paw Dazzle does not state a blanket rule here that categorically excludes a product type, including a customized item. Instead, any restrictions applicable to a particular order must be explained in its written quote or order confirmation before payment is accepted. Statutory rights that apply to you are not affected by this page.
Shipping and refund questions
Return shipping, refund terms, destination, method, and any applicable conditions are confirmed for the individual request. Do not assume who will arrange shipping, who will bear a shipping cost, whether an item must be received first, or how a refund may be processed until you receive written instructions. Preserve relevant packaging and document the condition of the item where practical while the request is being reviewed.
An email request is not guaranteed approval, and sending an email does not itself authorize a return, cancellation, refund, replacement, or exchange. If you have not received or cannot locate your order confirmation, include as much identifying information as you reasonably can without sending payment card details by email.
How to contact us
Send return and cancellation questions to [email protected]. Include the original order number, the item, the reason for the request, the item's condition, and photos for damage when available. Keep a copy of the written instructions you receive for your records.
This process is designed to ensure that the applicable written order terms can be reviewed before an item is sent. It does not change rights that cannot be excluded under applicable law.