Before an order is accepted
A written quote or order confirmation can confirm product availability, applicable shipping details, tax, payment details, and the final order information. Do not infer shipping method, cost, timing, carrier, fulfillment location, or destination availability from a catalog listing, a saved bag, or an email request.
A Buy It Now action begins an email order request rather than checkout. It is not an accepted order, and it does not guarantee that shipping can be arranged. Please do not send payment card information by email.
Questions about a shipment
For a shipping question, email [email protected] with the product name or original order number, destination information appropriate to the question, and what you need to confirm. The response can address the details available for that request.
For an existing order, rely on its written confirmation and any written shipping instructions rather than a general statement on this page. If there is a delivery concern, include the order number and a clear description in your email.
A shipping question or email request does not reserve a carrier, a delivery date, or an item. Any information about fulfillment or delivery is specific to the order being discussed and must be confirmed in writing.